Frequently Asked Questions Frequently Asked Questions
 

Following are some commonly-asked questions. If you have additional questions, click here to contact us, or call +1-203-618-1811.

Our System Recognizes You
If you supply your phone number to Dial-A-Note our system will recognize you each time you call in — no PINs needed! This means all you need to do is call Dial-A-Note and start talking. We take care of the rest.

CRM Information Entry
Civicom will request limited access to place information in a company’s CRM account. Most CRM systems have this feature, and if your system does not, we can work with you to create it.

Advanced features
Listen, start over, pause, resume and record a new note all in one call. These features make Dial-A-Note like conventional dictating.

Is there any equipment needed?
All you need is a phone.

Is there any software to download?
No software is needed.

Where does Civicom stand on confidentiality?
Civicom's "culture of confidentiality" — legal measures, confidentiality oaths, restricted access, technology measures and an independent audit — protects your data better than you would yourself.

What is the turnaround time?
We can complete notes in as little as 3 hours. Most clients opt to have all notes entered into their CRM system by 5 AM the following business morning.

If I elect to receive an email, how do my notes arrive?
Notes will be displayed in the body of the email. We can also attached the same notes in a Word document if you’d like.

Can I send notes to others besides myself?
Yes. Just start the note with, "send this note to..." You may also provide a list of email addresses that always receive your notes.

How much does it cost?
Fees depend on expected volume. Please call us so we can learn more about your needs and give you a customized quote!

Is there a limit to the number of notes the system can process in a given day?
No – we will set the system up to be able to handle your expected number of notes no matter the volume.

 

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