Business Process Outsourcing

Solutions

Civicom Global

Civicom Global Solutions is dedicated to optimizing your operations with technology and dedicated global resources. We provide agile, flexible support to quickly address your back-office needs and promote your growth. We have helped a variety of industries streamline their operations with our advanced tech-driven global business outsourcing and services, applying innovation to business processes and driving results.

Civicom Global is an extension of your team and culture for a seamless client experience.

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Customer Experience Services

Live, Inbound 24/7 Customer Service
You work hard to acquire customers but what often differentiates you from your competitors is the quality high touch customer experience you provide to keep them. We provide the resources to give your clients a live, personal experience.
Technical Support
As digital platforms and technology change and rapidly grow, so does the need for support for those platforms. We can tackle and help your clients with a variety of challenges.
Outbound Customer Support
Retention comes from high touch customer service. We help our client’s selling efforts by providing exception sales support, from appointment setting to upselling and cross selling.
E-Commerce Support
For everyday e-commerce transactions or subscription-based services, we can care for your customers through all phases of the shipping, ordering, and billing process.

Back Office Services

Content Moderation
We understand how pivotal it is to protect a brand and provide a safe environment for users on your platforms. We understand the processes and can build a team to do so.
Medical Review Processing
Help for doctors and medical personnel with teams of experienced nurses and medical staff to review patient records and generate reports.
Credential Verification Services
For businesses or individuals, we provide verification of a provider’s documents to ensure that they are valid and current.
Accounting Support
Preparation and maintenance of various accounting tasks, such as records, statements, and summarizing financial transactions.
Billing and Invoicing
Back-office billing and invoice processing.
Claims Processing
Management, processing, and mediation of claims in an accurate and timely manner.