An In-depth understanding of marketing research and what it is intended to accomplish. This is the hallmark of your experience when you entrust your project to Civicom Marketing Research Services. Civicom is known for its dedication to service quality and for the company’s motto “Your Project Success Is Our Number One Priority.”

The quality of your research is very important to you.  You want things to go perfectly on your project. That is why marketing researchers come to Civicom Marketing Research Services. We have designed solutions that our clients never imagined could be done online, such as ideation studies, website usability, and shopper insights.

Civicom ChatterBox® is an online community platform for short or long-term asynchronous research, where participants work independently at their own pace, or in groups. Choose from multiple activity options including sort & rank, polling, open-ended text responses, tagging, file uploads, videos, photos, and gamification.

Project management features include masking, group segmentation, analytics, and reporting tools. Generate interactive word clouds, export charts and graphs from individual questions, respondents or segments. Use ChatterBox for pre- or post-study homework assignments, or engage participants in an extended journaling or diary activity.

CCam® focus, is a state-of-the-art online platform for in-person or hybrid research, for use in a focus group facility, a home, hotel, manufacturing plant or other meeting space where portable plug and play is an asset. CCam technology combines an HD 360° omnidirectional camera with individual active speaker views plus recording and streaming.

Deliverables are generated within minutes and provide you with integrated transcription options plus audio and video curation tools to create clips and storyboards. Our team handles the set-up logistics and is with you throughout every session, eliminating any headaches. CCam is mobile device enabled; no app download required. It’s ready to go even with just a hotspot.

Civicom Front Row™ is both a computer or mobile web-based ethnography tool that uses a respondent’s computer or mobile device to broadcast an activity while you watch their behavior through your own web screen in real time. Conduct live, two-way, remote interviews using a smartphone or tablet. Engage in a two-way observational conversation while you view their activity through your computer.

Civicom Front Row removes the need for heavy, expensive, intrusive equipment and media production professionals that can be intimidating in an in-home setting. Research subjects are more relaxed and behave more naturally without the added distraction of a video crew, while they engage in the research activity of your choice. Post-session recordings are included.